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Frequently Asked Questions

Frequently Asked Questions: Your Comprehensive Guide to Learning English on the Fluency Platform

Answers about English level testing, packages, and teachers: Everything you need to know about Fluency

What is the Fluency platform?
  • Fluency is an innovative Saudi platform that helps you practice English easily, with professional teachers from around the world.
  • You can improve your language through live sessions focused on different fields like work, study, or even travel!
  • And the best part? You can learn anywhere using the Fluency app available on mobile.
How do I start with Fluency?
  • Starting your journey with Fluency is easy! Just fill out the registration form, and then we give you a free session to assess your level and get to know your goals. After that, we help you choose the right teacher, and you can start learning directly through the platform or app.
  • If you want to know how to register in detail, you can visit the registration page and follow the steps easily.
What packages are available?
  • We offer a variety of packages to suit your needs and schedule—whether you want to intensively improve your language or at your own pace.
  • You can view all packages and choose the best for you easily by visiting the packages page.
When does the package activate? Is there a specific time I can use it?
  • Your package activates immediately after payment, and you can start using it right away!
  • The package renews automatically every Monday, but note: minutes do not carry over to the next week, so make sure to use them before the renewal date.
How do I attend my sessions in Fluency?
  • If you want to attend your sessions from your mobile or iPad, you can easily download the Fluency app.
  • If you prefer to use a laptop, you can attend sessions directly through the web page without downloading any software.
Can I change or cancel my session appointment?
  • You can change or cancel your session easily, provided it’s at least one hour before the scheduled time.
  • If less than an hour remains, you won’t be able to modify or cancel, and the session will be counted from your weekly balance.
Is there a fixed schedule or can I choose what suits me?
  • Our schedule is 100% flexible!
  • You can choose the days and times that suit you weekly, according to your time and needs.
  • You control your schedule freely.
Are there lessons on weekends or late at night?
  • Absolutely! You can choose the time that suits you, whether on weekends or even late at night—all depending on teacher availability.
  • The schedule is flexible, and you pick what works best for you.
What is the interval between each lesson?
  • The interval between lessons is up to you! You can book your sessions daily or on different days according to the package you subscribed to.
  • Just make sure to use your full weekly balance before Monday so you don’t lose any minutes from your package.
What are the teachers’ qualifications?
  • Our teachers are academically qualified and hold certified English teaching credentials such as CELTA and TESOL.
  • Some are native speakers, others are professionals from different countries, and all are trained to provide an enjoyable and effective learning experience.
  • Choose the teacher that matches your style and start learning confidently through the link Teachers.
Can I choose a male or female teacher?
  • Absolutely! You can choose whether you want a male or female teacher, specify your preferred accent (like American or British), and even the interaction style that suits you.
  • The experience is designed for your comfort!
  • Choose the teacher that matches your style and start learning confidently through the link Teachers.
Are there teachers who speak Arabic?
  • Yes, some of our teachers speak Arabic, which is very helpful for beginners.
  • Even foreign teachers are academically qualified to work with students of all levels and know how to communicate clearly during sessions so you feel comfortable and benefit.
  • Whatever your level, you’ll get the support you need! Choose your teacher confidently through the link Teachers.
What is a session like?
  • The session is 100% interactive and takes place via video call with the teacher.
  • You’ll practice conversation, benefit from explanations, solve exercises, and get instant feedback to help you improve your language from the very first session!
  • Book your session through the courses page link Courses.
Are there assignments or exercises?
  • Assignments depend on the type of session, skill, and student level.
  • The teacher assesses your progress and may ask you for simple assignments to review with you during the same or next session.
  • If you need extra exercises outside the session, the teacher will provide them to support your development.
  • Assignments are not mandatory, but they’re designed to fit your needs and help you progress faster!
Can I learn something specific like just conversation?
  • Absolutely! At Fluency we have various tracks based on your goal—like conversation, writing, professional skills, or even preparation for international exams.
  • You can choose the skill you want to focus on, and the teacher will help you dive deep and develop effectively.
  • Choose your teacher confidently through the link Teachers.
Can I choose a specific accent?
  • Yes! You can choose the accent that suits you—whether American or British—and we have professional male and female teachers for each accent.
  • Just specify your preference when booking, and we’ll provide the right option for you.
How do I know my level?
  • Through the first free session, the teacher will assess your language level and help you choose the curriculum or skill that suits you.
  • This session is important so you start learning from the right place and in a way that fits your needs.
  • Don’t worry about assessment, we’ll guide you step by step!
Are there certificates?
  • Yes, you can request a certified certificate from the Saudi British Center after completing 30 study hours with Fluency.
  • The certificate documents your effort and progress in English and benefits you academically or professionally.
Can I track my progress?
  • Absolutely! We provide periodic reports showing your language progress, highlighting your level, strengths, and areas to focus on.
  • This way, you can track your development step by step and achieve your goals confidently.
Is the program suitable for children?
  • Absolutely! We have a dedicated program for children from 6 years old, designed in a fun and interactive way to make learning an enjoyable and safe experience.
  • Teachers are trained to work with children, and the content is suitable for their age and interests.
  • Check out the children's program in detail on the Little Talker page
Are there group learning plans?
  • Currently, sessions are individual to ensure full focus on your needs and progress.
  • But good news… group sessions will launch soon on the platform, and it will be a fun interactive experience with other students of different levels!
Can I learn from my mobile?
  • Absolutely! The Fluency app has launched, and you can easily attend your lessons from your mobile or tablet, anytime and anywhere.
  • The experience is flexible and smooth, whether you are at home or on the go.
What are the technical requirements?
  • Simply, all you need is:

    • A stable internet connection

    • Camera

    • Headset (optional but helps you focus more)

    • Modern browser like Google Chrome or Safari

  • And you're ready for the session easily!
If I face a technical issue, who helps me?
  • Support team is ready to help you anytime!
  • You can easily contact us via:

    • WhatsApp

    • Email

    • Contact form inside the platform.

  • We make sure to respond quickly and solve the issue so you can continue your sessions without any delay.
What packages are available?
  • We offer flexible package durations and session options to suit your time, goals, and budget.
  • Available packages may change. View the current options and prices on the Packages page
Are there discounts?
  • Absolutely! We have ongoing seasonal discounts, plus special offers for students and families.
  • Follow us or contact support to know the latest offers and choose what suits you best.
  • And don't forget to check the website and app from time to time!
Is there a family subscription?
  • Yes! Special discount for siblings.
  • Just contact customer service before subscribing, and they will give you the discount code easily.
Can I freeze my subscription?
  • Absolutely! You can freeze your subscription whenever you need, and resume anytime that suits you – because we understand that life sometimes takes its time.
Is there a business English program?
  • Absolutely! We have a specialized track to develop your language in the work environment – from professional terminology, to writing emails, meetings, and even presentations. Get ready to stand out at work!
  • You can find all details through the link Business Conversation Sessions
Do you help me prepare for interviews?
  • Absolutely! We provide special training sessions to help you prepare confidently for job interviews, we work together to improve your answers, body language, and even get you ready for tough questions.
Is there preparation for IELTS and TOEFL tests?
  • Absolutely! We have specialized teachers for IELTS, TOEFL, STEP and others.
  • We provide you with an intensive training plan that suits your level and prepares you for the score you aim for!
Can I learn American or British accent?
  • Yes, you can choose to learn American or British accent according to your goal, and we will focus on correct pronunciation and daily terms for each accent!
Can I learn daily terms for travel or life?
  • Absolutely! We offer training tracks focused on real-life situations like airports, markets, restaurants, taxis, and accommodation. So you can speak confidently wherever you go!
  • You can find all the details through the link Daily Life Conversations
Is my information safe?
  • Absolutely! Your privacy is our top priority – your data is 100% secure and used only to improve your learning experience. It is never shared with any external party.
Is Fluency an accredited platform?
  • Yes, Fluency is officially licensed in Saudi Arabia and is currently used by thousands of students. User reviews prove its success, and soon we will expand across the Gulf and the world, God willing.
What makes Fluency different from others?
  • Fluency gives you a completely different experience from any other platform because it combines:

    • Direct interaction with professionally certified teachers

    • Flexible packages to suit your time and budget

    • Arabic support to help you easily

    • 100% personalized learning experience designed for you

    • Installment payment options without complications

  • With Fluency, you learn the right way... and in the way that suits you!
Is the program suitable for employees or business owners?
  • Absolutely, and it’s very suitable!
  • We arrange appointments according to your schedule – even if your work hours are busy or changeable.
  • What’s more? We have sessions tailored to your needs:

    • For those preparing for job interviews

    • For business owners and employees

    • For travel and tourism lovers

  • And much more… every session is designed to help you develop your language in your field!
Can I learn more than one language?
  • Currently, our full focus is on professional English, but stay tuned… soon we’ll add new languages, God willing!
What is the ultimate goal of Fluency?
  • We aim to get you to a stage where you speak English fluently and confidently—whether at work, while traveling, or in your daily life!
Is it mandatory to turn on the camera during classes or interactive sessions?
  • No, we learn through sound only, but keep an eye on us… soon we’ll add new languages with God’s permission!